IT System Administrator

The person seating in this position will have to manage day-to-day network operations and support, including all service request break/fix issues and the assignment of non-routine or unplanned tasks. 
Installs configures, maintains, and monitors the rollout and Cyber security compliance of switches, routers, Firewalls, any other network appliances, and associated hardware and software.   
Analyses, diagnoses, and resolves network hardware and software problems or failures to all networking devices in the whole country.

Key accountabilities and decision ownership :

•    Business Application Availability Management
–    Monitor network performance (availability, utilization, throughput, and latency) and test for weaknesses.
–    Analyze and identify all technical problems and provide consultation and training to help all users.
–    Analyze IT network systems and ensure compliance to all IT and Vodafone Group standard practices.
–    Prepare and maintain all records and files in relation to IT assets, network performance and problems.
–    Assist users, communicate all IT policies to users, and ensure user compliance.
–    Develop and facilitate various initiatives to develop user compliance activities.
–    Analyze and resolve problems.
–    Ensure network security and connectivity
–    Daily health check as per the agreed standard operating procedure
–    Business Continuity Management
•    Perform patching, hardening, remediation of discovered vulnerabilities and automated deployments on Network devices.
•    Responsible for incident management as it relates to the Network device infrastructure
•    Manage those servers as per policies and procedures 
•    Produce Compliance assessment report, and evidences, Audit findings remediation actions
•    Follow up Calls and SR logged with OEM Support as per Support contract SLA
•    IT Service Management
–    Network Device Assets Discovery, authentication and Inventory
–    Incident and Problems management as per the policy
–    Change, Configuration and Release management as per the policy
–    Capacity management as per the policy
–    Provide support to all system owners of systems connected to all Network 
      Devices where applicable and in alignment with IT service Desk Policy
–    Basic Architecture  design – UAT
•    Project Management, Products and Services Development
–    Implement new infrastructure required for new projects, products and   
      services
–    Third party systems Integration Design and Implementation
•    Cyber Security and GDPR
–    Manage Daily Users Access Management
–    Manage Daily Privileged Users Access Management
–    Enforce Cybersecurity and GDPR by design on each Networking Devices.
–    IT Assets obsolescence management
–    Vulnerabilities and Compliance Management
–    Ensure no Unsecure Ports on Network Devices

Key performance indicators :

•    Responsible for the delivery of the following outputs: 
o    NETWORKING DEVICES Systems Availability
o    NETWORKING DEVICES systems Performance
o    NETWORKING DEVICES Systems Reference Architectures & Technical 
      Designs
o    NETWORKING DEVICES Systems Cyber Security Standards & Guidelines Implementation
o    NETWORKING DEVICES Systems Resilience
o    NETWORKING DEVICES Systems Capacity Management
•    Environment Usage Selection Tools

Core competencies, knowledge and experience :

•    3+ years of proven, advanced and specialized experience in a network administrator role
•    Hands on experience in networking, routing and switching.
•    Ability to interact with third parties (Suppliers, clients, customers), coordinating and facilitating the work of others
•    The ability to work independently and with teams. 
•    A customer-oriented attitude and desire to help others succeed 
•    Personal and professional integrity, which communicates a sense of mission, 
      leadership, and ability to self-start. 
•    Committed to providing quality customer service. 
•    A positive and proactive approach in identifying problems, creating 
      innovative solutions. 
•    Reporting skills 
•    Works autonomously within established procedures and practices
•    Spends a majority of working time performing the same work processes and 
      activities as employees on team

Must have technical / professional qualifications :

•    Proven experience in a network administrator role
•    Hands on experience in networking, routing and switching
•    Experience with firewalls, Internet VPN’s remote implementation, 
      troubleshooting, and problem resolution is desired
•    Great at organizing, prioritizing and multitasking
•    Juniper, Cisco, CWNA or BCNE certification 
•    High school diploma. 
•    Minimum telecommunications knowledge would be an advantage